Returns & Refunds
Returns
Digital products are non-returnable and non-refundable.
For damaged or defective items, please notify us within 10 days of receiving your package. Please include photos of the defects or damage in your return/refund request.
Return requests must be made within 30 days of placing your order. After 30 days past purchase, we can’t offer a refund or exchange.
All returns must meet these requirements:
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Unused,
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In the same condition that you received it, and
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In all of its original packaging
To complete your return, please contact us via our contact us page with "Return" in the subject line. Please include the following:
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Name
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Order Number
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Reason for Return
For any item that is not in its original condition or is damaged or missing parts for reasons not due to our error, only a partial refund may be granted.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that Digital products are non-returnable and non-refundable.
If your refund is approved, a credit will automatically be applied to your credit card or original method of payment. Please allow two weeks from the date we receive your returned item for your refund to be processed.
For any questions or concerns related to your refund, please contact us using our contact us page.
Exchanges / Replacements
We only replace items if they are defective, damaged, or lost due to shipment error. Message us using our contact us page with the following:
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Name
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Order Number
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Photo of defect/damage (if applicable)
If you received the wrong item and need to exchange it, Contact us using our contact us page with "Wrong order" in the subject line. Please include:
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Name
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Order Number
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Photo of all items received in your package (ONE photo with all items)
Shipping
To return a product, please be advised that the customer is responsible for the return shipping fees.
Please include your Name and Order Number in your package so we may verify your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Terms & Conditions
These are terms on which you may use www.septenaryconsulting.com (“Site”). The Site is operated by Septenary Consulting Limited (“we”, “us”, “our”). We are registered in England and Wales (Company No. 08837797)
Please read these terms of use carefully before you start to use our Site. By using our Site, you confirm that you accept these Terms of Use and you acknowledge that you have read our Privacy Policy. You may not use our services if you do not consent to all our terms. We may revise these terms at any time by amending this page.
By viewing our Site, you agree, to the exclusion by us of any liability, including without limitation that arising from any loss, or any other damage direct or consequential, in respect of any errors and/or omissions by us and/or any relevant third parties in respect of the content.
The contents of this website are provided for general information and based upon sources of information believed to be reliable, however, save to the extent required by applicable law or regulations, no guarantee, warranty or representation (express or implied) is given as to its accuracy or completeness and, Septenary Consulting Limited, its directors, officers, and employees do not accept any liability or responsibility in respect of the information or any views expressed herein. If you have accessed this site using a link from another site Septenary Consulting Limited does not accept any liability or responsibility for the accuracy of information contained within the sites of other providers who have links to any pages of this site or to whom this site is linked.
Intellectual Property
All materials provided to you by us or by our staff or speakers or associates, and any intellectual property belonging to or associated with our company and/or services, including any website, trademark or trade name, logo, software, text and graphics are the sole property of the Company or our speakers or associates, and you agree that you will not infringe any such rights in any way. You can make a copy of materials provided for your own personal use, but no other use of them is authorised.
These Terms are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
For any queries, please contact us.